Claims

We are committed to ensuring that you travel with peace of mind and that your trip is as enjoyable as possible.
If, however, you are not completely satisfied, please send us your claims.

Your request concerns an Air France flight


If you have already made a claim for which you have received a reference number, it is not necessary to fill out a new form for the same request.
You can also join us by phone at +33 (0)9 69 39 10 30 from 09:00 AM to 5:00 PM from Monday to Friday excluding public holidays.

Please note: due to a large number of calls, it can be difficult to reach an advisor by phone. We recommend that you send us your complaint online via the form available above. 

Your request concerns a flight
operated by Hop!

This instructions are valid only if your flight number starts by A5 (ex: A5 1234).

In order to take in account your claim faster, you address you demand on HOP! website.

Please note: if you travelled with HOP! but your ticket showed a Air France flight number, please contact Air France Customer Care.

Your request concerns the HOP! Air France Youth Pass

For any complaint, request for information or duplicate, you can contact our customer service via the form on hop.com.

Your request concerns Flying Blue

You are a Flying Blue member and would like to claim missing Miles.
You are a Flying Blue member and would like to modify an award ticket, submit a claim or consult our FAQs.
If you’ve taken a flight to or from the United States, you may submit a claim to the U.S. Department of Transportation:

- by mail:
Aviation Consumer Protection Division, C-75
U.S Department of Transportation
1200 New Jersey Ave, S.E.
Washington, DC 20590

- or via the U.S. Department of Transportation website.
If you submitted a claim to our customer service department and you are unsatisfied with our response, please contact la Médiation Tourisme et Voyage (the Board of Mediation for Tourism and Travel). You can find its contact details and referral requirements at www.mtv.travel.

If you experience a problem during an online purchase, you can use this online platform to reach an out-of-court settlement, if necessary. All information about online dispute resolution can be found on this platform.
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