Claims

We are committed to ensuring that you travel with peace of mind and that your trip is as enjoyable as possible.
If, however, you are not completely satisfied, please send us your claims.

If you have already made a claim for which you have received a reference number, it is not necessary to fill out a new form for the same request.

You can also join us by phone at +33 (0)9 69 39 10 30 from 9:00 AM to 5:00 PM from Monday
to Friday excluding public holidays.


Cliquer pour replier le bloc

If you have already made a claim for which you have received a reference number, it is not necessary to fill out a new form for the same request.

You can also join us by phone at +33 (0)9 69 39 10 30 from 9:00 AM to 5:00 PM from Monday
to Friday excluding public holidays.

Cliquer pour replier le bloc
For any request concerning a problem when subscribing or using your pass, you can contact
the 3654 (toll-free number) 7 days a week, from 6:30 am to 10 pm.

For all comments and suggestions on the Youth, Senior, Weekend or Discount Pass products,
the holder can file a claim by completing this form.

For sales completed at a travel agency, the holder can submit a claim by contacting the agency
which sold the card.
Cliquer pour replier le bloc

You are a Flying Blue member and you would like to claim missing Miles.


You are a Flying Blue member and you would like to modify an award ticket, submit a claim
or consult our FAQs.

Cliquer pour replier le bloc
If you have taken a flight to or from the United States, you may submit a claim to the U.S. Department of Transportation:

- by mail:

Aviation Consumer Protection Division,
C-75 U.S Department of Transportation
1200 New Jersey Ave, S.E.
Washington, DC 20590

- or via the U.S. Department of Transportation website.
Cliquer pour replier le bloc
If you submitted a claim to our customer service department and you are unsatisfied with our response, you can contact for free the Tourism and Travel Mediation Office. You can find its contact details and referral requirements at www.mtv.travel.

If you experience a problem during an online purchase, you can also use this online platform to reach an out-of-court settlement, if necessary. All information about online dispute resolution can be found on this platform.
Cliquer pour replier le bloc
return to top of page