Contact Us

Air France makes every effort to answer your questions and accommodate your requests. 
Don't hesitate to use our search engine or to consult our help sections below.
Our customer service department is receiving a large number of telephone calls and it can be difficult to reach us, including on social media. We recommend that you use our online forms to send us your requests.

Thank you for your patience and understanding.
To find out about entry restrictions and the documents you need to provide when traveling, please visit
At Paris-Charles de Gaulle Airport, the ticket office in terminal 2E is open every day from 5:40 am to 11:00 pm without appointment.

For any other inquiries, Air France ticket offices are open by appointment only.

In Paris: the Invalides ticket office is open on Mondays, Tuesdays, Thursdays, Fridays and Saturdays. The Jardin du Luxembourg and Porte Maillot ticket offices remain closed.

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