Contact our sales departments

Air France makes every effort to answer your questions and accomodate your requests.
Don't hesitate to use our search engine or to consult our help sections below.
Please note that our Customer service team is currently receiving a large number of phone calls and messages on social networks. We strongly recommend that you use our online forms to contact us.

To find out about entry restrictions and the documents you need to provide when traveling, please visit

Thank you for your patience and understanding.

Air France Call Center

Our agents are available by telephone on +33 (0)9 69 39 36 54 (standard rates apply), 7 days a week from 8 am to 8 pm, to handle any urgent requests you may have. Please note that due to a large number of requests related to the health situation, the wait time is currently longer. Thank you for your understanding.

Group services

You may request a quote online from our service dedicated to groups.

Air France ticket offices

At Paris-Charles de Gaulle Airport, the ticket office in terminal 2E is open every day from 5:40 am to 11:00 pm without appointment.
At Paris-Orly 3 Airport, the ticket office is open from Monday to Saturday from 5:30 am to 9:00 pm and from 6:00 am to 9:00 on Sunday.

Our other ticket offices are open until 5:00 pm due to the national curfew. Please make an appointment in advance through the Lineberty website. You can also contact us by telephone on + 33 (0)9 69 39 36 54.


Find all information and contacts relating to BlueBiz, our loyalty program for small and medium sized businesses.

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