General conditions of sale Youth Pass

Using the Youth Pass

This pass, hereafter the “Youth Pass”, is available for a fee and reserved for young flyers aged 12 to 24 inclusive. It is for personal use only and non-transferable. It may be used only for travel ending at the latest on the day before the passholder’s 25th birthday.

The Youth Pass is valid for one year starting from the day on which Air France activates it.
The activation date will be shown on the pass (for information, Air France will create the pass and send it to you electronically within on average 24 hours of receiving the application).
In any event, the Youth Pass will be valid only until the day before the passholder’s 25th birthday, irrespective of the date on which the pass was activated.

The Youth Pass becomes non-refundable once Air France has activated it.In accordance with current regulations, please note that you do not have the right of withdrawal after purchasing your pass on our website.

The pass entitles passholders to special Youth fares, subject to availability, for bookings made from France on all flights in metropolitan France operated by Air France and on certain Air France medium-haul routes (Germany, Norway, Sweden, Finland, Denmark, Italy, Greece, Turkey, Israel, Spain, Portugal, Algeria, Morocco, Tunisia, UK, Ireland, Russia, Armenia, Ukraine, Austria, Switzerland, Hungary, Romania, Croatia, Bulgaria, Poland, Czech Republic, Netherlands (Amsterdam only) and Slovenia). Not valid across Europe for young people aged between 12 and 14 inclusive who are travelling alone.

The Youth Pass entitles the passholder to discounts of up to 35 % on Standard fares.
It also covers one item of hold luggage and enables the passholder to benefit from special terms if they wish to change or obtain a refund for their ticket.

The Youth Passholder is entitled to these special Youth fares when travelling provided they are able to show proof of identity (national ID card, passport, residence permit) at the airport during any stage of their journey.

Otherwise a price adjustment of €49 will be applied, corresponding to the price of the pass. The passholder will then be able to redeem this credit on the Youth Pass website by supplying a photo and proof of identity, entitling them to a pass free of charge. In any event, if the passholder fails to show their Youth Pass at the boarding gate, the initial ticket will be invalidated and the passholder will not be allowed to board the flight unless they pay the amount mentioned above (the price adjustment).

If you lose your Youth Pass, you must inform us as soon as possible on +33 (0)9 69 39 36 54 (toll-free number), 7 days a week from 6.30 am to 10 pm. If the passholder loses their Youth Pass, they will have to wait until they receive a replacement before once again being entitled to Youth fares. An electronic replacement can be sent to them within on average 24 hours, subject to a penalty fee of €15 euros. The new Youth Pass will automatically be valid for the same dates as the initial pass.

The Youth Pass may be confiscated immediately if it is used fraudulently, without prejudice to any legal action that might be taken.

Booking

If a Youth Passholder wishes to book a flight with a client who does not have a Youth Pass,
it will not be possible to make the booking online.

The Passholder must contact an agent at +33 (0)9 69 39 36 54 (toll-free number) Monday through Friday, 6:30 am to 10 pm (excluding public holidays).

Refund

This Pass is non-refundable.

In accordance with current regulations, please note that you are not entitled to a right of withdrawal after purchasing your pass on our website.

Flying Blue loyalty program

The Youth Passholder may earn miles if they are also a member of the Flying Blue loyalty programme. 

This loyalty programme enables the customer to earn miles and enjoy many other advantages. The applicable general terms and conditions can be found on the airfrance.fr website.

Personal Data

Air France may collect and process any personal data recovered during use of the services available on its website, mobile website and mobile applications. Air France will register and retain the data as long as it takes to process it, thereby helping it improve the products and services it offers its customers, prospects and visitors to its internet website, mobile website and mobile applications; thereafter, the data will be erased automatically.

Air France endeavours to respect the right to privacy, and all the processing of personal data recovered during use of its available services complies not only with local legislation but also with the provisions set out in the amended version of France’s Information Technology, Data Files and Civil Liberties Act of 6 January 1978 as well as European Regulation 2016/679.

Air France informs you that the information collected from this form is data-processed to create the Youth Pass and may be used and shared by Air France with third parties to handle any operations required to process the pass. The data concerning you may also be used for direct marketing or communication purposes so that Air France can offer you suitable products and services.In accordance with the amended version of France’s Information Technology, Data Files and Civil Liberties Act of 6 January 1978 and European Regulation 2016/679, we inform you that you may, at any time, exercise your right of access to data concerning you, request that it be erased or rectified, object to the data being processed for legitimate purposes, or specify instructions about what should be done with the data in the event of death; this must be done by writing to the address below, specifying “Individual Rights” as the subject heading and providing a copy of your proof of identity:  

Air France, Data Protection Officer (ST.AJ), 45 rue de Paris, 95747 Roissy CDG Cedex, or by email to mail.data.protection@airfrance.fr.  Air France is firmly committed to respecting your privacy. For more information, please read our personal data security and confidentiality policy.  Please note that the approval of a legal guardian is required to collect and process personal data concerning minors under sixteen years of age.

Contact information

Claims on the airfrance.fr website: the customer may submit a claim online by filling in the form or by calling +33 (0)9 69 39 36 54 (toll-free number), 7 days a week from 6.30 am
to 10 pm.

Claims for any purchases made in a travel agency: the Pass holder can contact the agency that sold the Pass.
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