Joon logo

Can I choose my seat?

When you book, tell us if you prefer an aisle seat or a window seat: we'll do our best to meet your needs. Your seat number will be given to you during check-in but you can change it if you'd like. If you'd like to stretch your legs out in the plane, choose the Seat Plus option while purchasing your ticket, subject to availability on your flight.

What can I bring as baggage?

Your ticket determines the number of baggage items you can bring. During booking, you will have the chance to choose: no checked baggage if you travel light. You only pay for what you need. And hand baggage is always included!

Does the Flying Blue program apply to Joon?

Yes, flying with Joon lets you earn Miles. And you can use your Miles to buy a Joon ticket.

Can I use my Flying Blue Silver, Gold or Platinum benefits on my Joon flight?

Yes, all benefits linked to your Flying Blue card are also valid on Joon flights.

Can I go to a lounge before my Joon flight?

If you travel in a Business cabin, or if you're a Flying Blue Gold or Platinum member, you have access to the Air France lounges or one of the lounges of its partners, no matter your departure airport (excluding Porto).

I have a disability, what services do you offer?

With Joon, you'll be able to enjoy the same services that you get with Air France: easy booking procedures, airport assistance, special equipment transport...

Can my child travel alone on a Joon flight?

Yes, our Kids Solo service is here just for that.

If your child is between the ages of 5 and 14, he or she must be checked in as an unaccompanied minor (UM). Our staff will accompany your child and ensure his or her safety.

If your child is between the ages of 15 and 17, he or she may be accompanied upon request. This service is optional and a fee applies.

Will I be able to enjoy the benefits of my France-Europe-North Africa Discount Pass on Joon flights?

Yes, all benefits linked to this Discount Pass are also valid on Joon flights.