Refunds on tickets, options or other services... Here's everything you need to know! Requesting a refund online is quick and easy, and saves you time.
Please note: if you bought your tickets or paid options anywhere other than directly from Air France (at a travel agency, for example) please contact the point of sale directly to request your refund.
Go to the Your bookings section of the website. You can submit a refund request for a ticket, except Flying Blue Reward tickets, if:
- you bought your ticket at least 2 days and up to 12 months ago,
- you have not received your boarding pass.
Request a ticket refund online
If a refund is not already proposed to you in the Your Bookings section of the website, please complete the refund claim form below.
Complete the refund request form
Please note: If your booking file contains more than 1 person, the refund request will apply to all the tickets.
The refund amount is calculated according to the ticket fare conditions (excluding service fees which are non-refundable).
Cliquer pour replier le bloc
The refund amount is calculated according to the ticket fare conditions (excluding service fees which are non-refundable).
If at the moment of buying your ticket, you also took out insurance with Allianz, please cancel your booking with Air France and make your claim with Allianz.
Cliquer pour replier le bloc
Please note: the paid options are refundable Under certain conditions only. Before asking for a refund, please check the conditions of your paid option:
- General Conditions of Sale for a "Menu A La Carte",
- General Conditions of Sale for a Seat Option,
- General Conditions of Sale for the Additional Baggage Option.
Request a refund for your seat option
Request a refund for your Wi-Fi option
Request a refund for another paid option
Cliquer pour replier le bloc
We recommend you contact your service provider before submitting your refund request online. You can find their contact details in your booking confirmation e-mail.
Cliquer pour replier le bloc