Refunds on tickets, options or other services... Here's everything you need to know!
Requesting a refund online is quick and easy, and saves you time.
Please note: if you bought your tickets or paid options anywhere other than directly from Air France (at a travel agency,
for example) please contact the point of sale directly to request your refund.
Go to the Your bookings section of the website. You can submit a refund request for a ticket,
except Flying Blue Reward tickets, if:

  • you bought your ticket at least 2 days and up to 12 months ago
  • you have not received your boarding pass
If a refund is not already proposed to you in the Your Bookings section of the website, please complete the refund claim form below.
Please note: If your booking file contains more than 1 person, the refund request will apply to all the tickets. The refund amount is calculated according to the ticket fare conditions (excluding service fees which are non-refundable).
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Please cancel your check-in online before requesting your refund.
Cliquer pour replier le bloc
If at the moment of buying your ticket, you also took out insurance with Allianz, please cancel your booking with Air France and make your claim with Allianz.
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We recommend you contact your service provider before submitting your refund request online. You can find their contact details in your booking confirmation e-mail.
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