Refunds - Travel vouchers

Refunds or travel voucher on tickets, options or other services... Here's everything you need to know!
Requesting a refund or a travel voucher online is quick and easy, and saves you time.
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Please note: if you bought your tickets or paid options anywhere other than directly from Air France (at a travel agency,
for example) please contact the point of sale directly to request your refund.
By using Your Bookings section, you can get a travel voucher or a refund online faster.
You can submit a refund request for a ticket if you bought it at least 2 days and up to 12 months ago and if it isn’t a Flying Blue Reward ticket.

If a refund is not already proposed to you in the “My Bookings” section of the website, please complete the refund claim form below.
Due to a large number of requests, our processing time currently takes several weeks.
We thank you for your understanding.
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If at the moment of buying your ticket, you also took out insurance with Allianz, please cancel your booking with Air France and make your claim with Allianz.
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We recommend you contact your service provider before submitting your refund request online. You can find their contact details in your booking confirmation e-mail.
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