Refunds or travel voucher on tickets, options or other services... Here's everything you need to know!
Requesting a refund or a travel voucher online is quick and easy, and saves you time.
Requesting a refund or a travel voucher online is quick and easy, and saves you time.
Please note: if you bought your tickets or paid options anywhere other than directly from Air France (at a travel agency,
for example) please contact the point of sale directly to request your refund.
for example) please contact the point of sale directly to request your refund.
Check our commercial measures related to COVID health crisis
Request a travel voucher in "My Bookings"
If a refund is not already proposed to you in the Your Bookings section of the website, please complete the refund claim form below.
Complete the refund request form
Due to a large number of requests, our processing time is currently longer than usual.
We thank you for your understanding.
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We thank you for your understanding.
Go to the Your bookings section of the website. You can submit a refund request for a ticket,
except Flying Blue Reward tickets, if:
except Flying Blue Reward tickets, if:
- you bought your ticket at least 2 days and up to 12 months ago
- you bought a refundable ticket for a flight before 3 March and after 31 August 2020
- you bought a refundable or non-refundable ticket for a flight from 1 September 2020
Request a ticket refund online
If a refund is not already proposed to you in the Your Bookings section of the website, please complete the refund claim form below.
Complete the refund request form
Please note: If your booking file contains more than 1 person, the refund request will apply to all the tickets. The refund amount is calculated according to the ticket fare conditions (excluding service fees which are non-refundable).
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If at the moment of buying your ticket, you also took out insurance with Allianz, please cancel your booking with Air France and make your claim with Allianz.
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Please note: the paid options are refundable Under certain conditions only.
Before asking for a refund, please check the conditions of your paid option:
Request a refund for your Meal option
Request a refund for your Seat option
Request a refund for your Wi-Fi option
Request a refund for your Lounge option
Request a refund for your Upgrade option
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We recommend you contact your service provider before submitting your refund request online. You can find their contact details in your booking confirmation e-mail.
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