Refunds

Go to the Your reservations section of the website. You can submit a refund request for a ticket, except Flying Blue Reward tickets, if:

• you bought your ticket at least 2 days and up to 12 months ago,
• you have not received your boarding pass.

If a refund is not already proposed to you in the Your Reservations section of the website, please complete the refund claim form below.

Please note: If your booking file contains more than 1 person, the refund request will apply to all the tickets.
The refund amount is calculated according to the ticket fare conditions (excluding service fees which are non-refundable).

Please cancel your check-in online before requesting your refund.

If at the moment of buying your ticket, you also took out insurance with Mondial Assistance, please cancel your booking with Air France and make your claim with Mondial Assistance.

Please note: the paid options are refundable Under certain conditions only. Before asking for a refund, please check the conditions of your paid option:
 

• General Conditions of Sale for a "Menu A La Carte",
• General Conditions of Sale for a Seat Option,
• General Conditions of Sale for the Additional Baggage Option.

 
 

We recommend you contact your service provider before submitting your refund request online. You can find their contact details in your booking confirmation e-mail.