Refunds or travel voucher on tickets, options or other services... Here's everything you need to know!
Requesting a refund or a travel voucher online is quick and easy, and saves you time.
Requesting a refund or a travel voucher online is quick and easy, and saves you time.
Please note: if you bought your tickets or paid options anywhere other than directly from Air France (at a travel agency,
for example) please contact the point of sale directly to request your refund.
for example) please contact the point of sale directly to request your refund.
Check our commercial measures related to COVID health crisis
By using Your Bookings section, you can get a travel voucher or a refund online faster.
Request a travel voucher or a refund in "My Bookings"
You can submit a refund request for a ticket if you bought it at least 2 days and up to 12 months ago and if it isn’t a Flying Blue Reward ticket.
If a refund is not already proposed to you in the “My Bookings” section of the website, please complete the refund claim form below.
If a refund is not already proposed to you in the “My Bookings” section of the website, please complete the refund claim form below.
Complete the refund request form
Due to a large number of requests, our processing time currently takes several weeks.
We thank you for your understanding.
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We thank you for your understanding.
If at the moment of buying your ticket, you also took out insurance with Allianz, please cancel your booking with Air France and make your claim with Allianz.
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Please note: the paid options are refundable Under certain conditions only.
Before asking for a refund, please check the conditions of your paid option:
Request a refund for your Meal option
Request a refund for your Seat option
Request a refund for your Wi-Fi option
Request a refund for your Lounge option
Request a refund for your Upgrade option
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We recommend you contact your service provider before submitting your refund request online. You can find their contact details in your booking confirmation e-mail.
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