General conditions of sale for lounge option

The present Conditions are an integral part of the General Conditions of Sale as defined in the "Legal notices" section. Any Customer who purchases a Lounge Option for Orly 3 is deemed to have read and accepted the present General Conditions of Sale.

1. Definitions

Unless stated otherwise in the present General Conditions of Sale, the terms and expressions used in the present General Conditions of Sale are defined as follows:

"Air France": Société Air France, a limited liability company incorporated under French law, with a registered office at 45 rue de Paris, F-95747 Roissy CDG Cedex, France, and registered with the Registry of Commerce and Companies of Bobigny under number 420 495 178. 

"Customer": an individual person of the age of majority who has reserved the Lounge Option at Orly 3. 

"Economy Cabin or Premium Economy Cabin"
: area aboard the aircraft for customers who have purchased an Economy or Premium Economy fare ticket. 

"General Conditions of Sale" or "Conditions" or "Present": the present Conditions defining the General Conditions of Sale for the Lounge Option. 

"Long-Haul": all Air France intercontinental routes from and to metropolitan France and to Africa (except Morocco, Tunisia, Libya) but including flights from and to Algeria, the Middle East (except Israel), the Americas, the Caribbean, the Indian Ocean, Asia and Oceania. 

"Lounge Option": opportunity offered to Customers to purchase a paid access to the Orly 3 Lounge, subject to availability

"Price": Price of the Lounge Option, per person, namely: 

- Basic fare: €45* or 9,000 Miles,
- Flying Blue Explorer: €40.50 (-10%) or 8,100 Miles (-10%)
- Flying Blue Silver: €33.75 (-25%) or 6,750 Miles (-25%)
- Premium Economy: €33.75 (-25%) or 6,750 Miles (-25%) 

Fare for children under 12: €20 

*or the equivalent amount in local currency on the websites listed below

2. Lounge option services

By reserving a Lounge Option at Orly 3, the Customer benefits from services available at the Air France Lounge at Orly Hall 3.
  • Dining area
  • Workspace
  • Relaxation area
  • Newspapers and magazines
  • Complimentary WiFi access
  • Showers
  • Toilets

3. Conditions of purchase of the lounge options

The Lounge Option is a service for customers who do not have complimentary access to the Orly 3 lounge: customers traveling in Premium Economy, Economy and/or Flying Blue Silver or Explorer members, subject to availability. Unaccompanied minors (UM) cannot reserve the Lounge Option at Orly 3.

The purchase of a Lounge Option is possible:

  • at the airport, 
    - at Air France terminals, at an Air France sales counter at Orly airport and at the entrance to the Lounge.
  • online
    - when purchasing a ticket online, 
    - at any time after the purchase of a ticket in the "My bookings" section of the website, in countries where the sale of a Lounge Option is available, 
    - when checking in online.

4. Payment

At the airport, the Lounge Option can be purchased by credit card* or in cash at an Air France sales counter. Customers who are Flying Blue members can also pay with their Miles at an Air France sales counter, with an Air France assistant via their Marco application or on the Air France website. The Lounge Option can be purchased online by credit card.

* Payment by the Customer must be made using one of the following payment cards: American Express, Mastercard/Eurocard, Visa, Diners, UATP, JCB.

5. Conditions of use

The Lounge Option is associated with an Air France flight number and must be used on the same day of departure of the flight for which the customer has purchased a Lounge Option. The Lounge Option is subject to the availability of seats in the lounge.

6. Refunds

The Option reserved by a Customer is personal and non-transferable. Once purchased by a Customer, the Lounge Option cannot be modified, exchanged or refunded in cash or by crediting Miles. 

A Customer who has purchased the Lounge Option may only be reimbursed the Option Price in the following cases:

  • The flight for which the Customer had purchased the Option is cancelled, modified or delayed,
  • The Customer in possession of a Full Flex ticket cancels his/her flight,
  • Following a voluntary modification of the flight by the Customer, the lounge is unavailable,
  • Following a change in cabin, the Customer is entitled to lounge access,
  • The lounge is closed,
  • The Customer is denied access to the lounge due to overcrowding,
  • The Customer purchases an upgrade option that gives him/her complimentary access to the lounge.

The Customer may request a refund of the Price of the Lounge Option by making a claim online via the "Contact Us" section of our website.

7. Force majeure

Air France will not be held responsible nor be considered as having failed in its obligations in the event of the non-provision of all or part of the reserved services outlined in the Present Conditions if this breach is due to a case of Force Majeure as defined or interpreted by French jurisprudence. In this event, the Customer may not claim any indemnity, interest or compensation as result of a direct or indirect prejudice suffered by the non-provision of services.

8. Data Security and Privacy

Customer data collected by Air France for the purpose of the Lounge Option is handled according to the laws and regulations in force.
For more information, please see our Data Security and Privacy Policy available via the following link: Data Security and Privacy

9. Changes to the present general conditions of sale

Air France reserves the right to change the Lounge Option and the Present General Conditions of Sale at any time. Reservations of the Lounge Option are subject to the General Conditions of Sale in force at the time of booking, unless a change to these General Conditions of Sale is required by a government authority (in which case this change will also apply to all bookings made by the Customer).

10. Applicable law

The Present General Conditions of Sale are subject to French law. In the event of litigation, only the French Courts will have jurisdiction except as otherwise indicated in the General Conditions of Sale.
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