Can I request a refund for the value of an electronic voucher?


Your e-voucher specifies whether it is refundable or not. To receive a refund, you can either see a representative at an Air France ticket office or contact Air France customer service using the “Contact us” section of our website.

Please note: if your e-voucher indicates that it was issued under European regulations, you can exchange it for a non-refundable voucher of a higher value. To do this, please contact Air France customer service using the “Contact us” section of our website.