Air France - Sky Team

Manage my account

Make the most of our easy-to-use online services. Get up-to-date account information at any time, whether it´s checking your Miles balance or viewing the last 6 months´ activities. 

Your Flying Blue account

Check your Miles balance and see just how close you are to enjoying your next award or reaching the next membership level.

Ensure your personal details are up to date

Let us know how to reach you so that you can fully benefit from our online services and save time when booking flights. Simply enter your contact details online and update them when things change.

Change PIN code

Make life simple! Choose a Flying Blue PIN code that´s easy for you to remember. Enter your current PIN code, then select from the following:

If you forget your PIN code

You can get a new one right away. For security reasons, we´ll ask you a personal security question.

Lost your Flying Blue card?

To get a new Flying Blue card, please fill out the online request form. While you are waiting for your new card, you can still earn Miles by giving your membership number when you make a reservation. Forgotten your membership number? Or need to show proof of membership when boarding? You can simply print out a copy of your card online! Please note that this copy is a temporary document and does not replace your card.

Change an award booking

Changes to your booking (date and/or departure time) can be made for a fee of €45. Flex Awards can be changed free of charge. Please note that it is not possible to change or cancel Promo Awards@.

Book an award upgrade

If you have booked a full-fare ticket with AIR FRANCE, KLM, Delta Air Lines or our airline partners Air Europa, Kenya Airways and Aircalin, you can use Award Miles to upgrade to a higher travel class.* You can also book an upgrade award for somebody else, even if you´re not travelling together!

* Depending on the number of award seats available on the flight.

Getting a refund for your award ticket

Cancelling your award booking? Get a full refund of your Award Miles and taxes for award tickets that have been booked online. Cancellation is only possible before the departure of your flight. A fixed fee of €45 is applicable to all award cancellations, except to Flex Awards which can be cancelled for free. Promo Awards@ are not refundable.

Send a message

Should you have a question or wish to leave a comment, please contact our Flying Blue Service Centre by e-mail. We´ll answer all of your questions, and welcome your suggestions.