Contact Us

Do you need help using our website ?

Our online help service is available to answer your questions about:
-booking and purchasing tickets,
-printing your boarding card,
-receiving a trip reminder,
-requesting a receipt.
To use our online help form just click on the link "Request help".

You can also call our web support agents directly at:
1-800-99AFWEB (1-800-992-3932)
Our agents will answer your calls 7 days a week between 8:00 AM and 7:30 PM EST (Eastern Standard Time)

A refund is subject to the conditions of the fare you purchased.

You can contact the Reservations Department at 1-800-237-2747.

Here are other useful Air France contacts: