- booking and purchasing tickets,
- printing your boarding card,
- receiving a trip reminder,
- requesting a receipt.
Contact us
Contact information
AIR FRANCE KLM Indonesia more information
Air France is here to help with missing or damaged baggage, flight delays, refund requests, or even with using our website. We do our best to find a quick and effective solution for you.
Before contacting customer service, have you checked our FAQ? You may find the answer to your question.
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Requesting online help
Do you need help using our website?
Our online help service is available to answer your questions about:
*You can also contact the Web assistance for enquiries on online bookings or if you have questions on your existing booking at +65 64155111. Opening hours: Monday - Friday from 09.00am to 5.30pm
Make a suggestion
Help us provide online services that best respond to your needs by sending us your feedback about the website.
Reservations by phone
To purchase your ticket by telephone, please contact the Sales and Service Centre at +65 64155111
Opening hours: Monday - Friday 09.00am to 5.30pm
Opening hours: Monday - Friday 09.00am to 5.30pm
Group services
Contact the Group desk
With Air France, groups can take advantage of reduced fares and a dedicated service, whether you´re traveling for business or pleasure, for sporting or cultural events.
A "group" is made up of at least 10 passengers who travel together on the same flight, either on an outgoing or a return flight.
A "group" is made up of at least 10 passengers who travel together on the same flight, either on an outgoing or a return flight.
Air France Ticket offices
Find addresses and contact information for Air France ticket offices around the world.
* There is no Ticket Office in Singapore. For bookings and general enquiries, please contact the Reservations Centre at +65 64155111 from Monday to Friday, 09.00am until 5.30pm.
Refund or Ticket Modification
A refund is subject to the conditions of the fare you purchased. For more information on your ticket conditions, you can contact the Air France Sales and Service Centre at +65 64155111.
If your ticket is flexbile and can be modified with or without penalty, you can consult, complete or modify your reservation online under "Manage your reservations".
If your ticket is flexbile and can be modified with or without penalty, you can consult, complete or modify your reservation online under "Manage your reservations".
Making a claim
Do you wish to make a request or send a feedback?
From flight delays or cancellation to feedback about your flight experience, Air France is here to help.
We do our best to find a quick and effective solution for you.
From flight delays or cancellation to feedback about your flight experience, Air France is here to help.
We do our best to find a quick and effective solution for you.
Baggage Incident or Lost Property
Did you leave any personal belongings or carry-on baggage onboard an Air France aircraft, in a waiting room or at a check-in desk?
Were you unable to locate your baggage on arrival or was it damaged?
We do our best to help you resolve these issues.
Were you unable to locate your baggage on arrival or was it damaged?
We do our best to help you resolve these issues.
Contacting Flying Blue
For all questions concerning your loyalty program and using your Miles, contact Flying Blue directly.
Contacting BlueBiz
In case of questions related to BlueBiz, please contact your local BlueBiz service team.
Telephone: +65 62161276Open from Monday to Friday - 09.00 AM - 05.30 PM
Saphir
With Saphir, we do our best to make traveling easier for reduced mobility passengers.