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Claims



We are committed to ensuring that you travel with peace of mind and that your trip is as enjoyable as possible.
If, however, you are not completely satisfied, please send us your claims.


Your request concerns an Air France flight


Please note that our processing time is unusually extended about 3 weeks. We sincerely apologize for this inconvenience and we are working hard to reduce our response delay.
If you have already made a claim for which you have received a reference number, it is not necessary to fill out a new form for the same request.

If you have submitted a claim to our customer service department but are unsatisfied with the response, you can contact La Médiation Tourisme et Voyage (the French Tourism and Travel Mediation group). Contact information and referral procedures are available in French on the site www.mtv.travel

Your request concerns a flight
operated by Hop!

Your request must be sent by postmail. Find here all our contacts.

Your request concerns Flying Blue

Are you a Flying Blue member and want to submit a claim linked to your card or Miles?
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