Claims

We are committed to ensuring that you travel with peace of mind and that your trip is as enjoyable as possible.
If, however, you are not completely satisfied, please send us your claims.

Your request concerns an Air France flight


If you have already made a claim for which you have received a reference number, it is not necessary to fill out a new form for the same request.
If you have submitted a claim to our customer service department but are unsatisfied with the response, you can contact La Médiation Tourisme et Voyage (the French Tourism and Travel Mediation group).

Contact information and referral procedures are available in French on the site www.mtv.travel
You can also contact the U.S. Department of Transportation Aviation Consumer Protection Division as follows:

- By Mail:
Aviation Consumer Protection Division, C-75 U.S.
Department of Transportation 1200 New Jersey Ave, S.E.
Washington, D.C. 20590

- On their website:
U.S. Department of Transportation Aviation Consumer Protection Division

Your request concerns a flight
operated by Hop!

This instructions are valid only if your flight number starts by A5 (ex: A5 1234).

In order to take in account your claim faster, you address you demand on HOP! website.

Please note: if you travelled with HOP! but your ticket showed a Air France flight number, please contact Air France Customer Care.

Your request concerns Flying Blue

You are a Flying Blue member and would like to claim missing Miles.
You are a Flying Blue member and would like to modify an award ticket, submit a claim or consult our FAQs.
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