Passengers information

Find all the information you need to know about your flight departing from France.

Due to labor unrest some of our flights are being delayed or cancelled. As this leads to many calls, our waiting time may be longer than usual.
We are doing our best to service you as good as we can. Please note that the information on our website is as accurate as we have available on the phone.
Therefore we advise you to check your flight status or change your flight on our website.

* This number is available 7/7 from 6:00 am to 10:00 pm.
** Please verify the fare conditions of your ticket and commercial measures before requesting modification or refund of your trip. If you are already checked-in, you may first cancel your check-in online.

Would you prefer to meet our ticket office team?
Find the nearest office.
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Wherever you are, stay connected on your mobile with mobile.airfrance.com site and the Air France app. Check all information about your flight status.
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What should I do if disruptions impact my flight ?

Select a request category

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