contact me To be advised by email or SMS in case of disruptions impacting your flight, update your contact information.
reservation** Modify your reservation online is very simple and possible 24h/24.
* or + 33(0)1 57 02 10 58 from abroad. These toll free numbers are available 7/7 from 6:00 am to 10:00 pm.
** Please verify the fare conditions of your ticket and commercial measures before requesting modification or refund of your trip. If you are already checked-in, you may first cancel your check-in online.
Select a request category
Download an attestation of delay or cancellation
Declare missing baggage
Declare missing baggage at the airport
If you are still at your arrival airport, please proceed to AIR FRANCE KLM* Baggage Service. Before leaving the airport, you must fill out a document called a Property Irregularity Report (PIR). You will receive a file number at the end of the declaration process. Keep this number in order to track the progress of the search for your baggage.