Passengers information

Find all the information you need to know about your flight departing from France.

How to be informed about your flight?

Give us your contact details

We invite you to update your contact information (phone and / or e-mail address) in your booking.
Our sales department will be able to advise you personally by email or SMS in case of disruptions impacting your flight.

Flight time updates in real time

As from the day before departure, you may check the latest information about your flight :
- on our flight status
- on our site or Air France application mobile phones and tablets.

How to modify your ticket?


You may change your reservation online, through "View / modify your reservations" feature or by contacting your point of sales.

By phone

If you need assistance to rebook your trip, we invite you to contact our team by phone at  + 33 (0)9 69 39 02 15 (free of charge from a French landline) from 06:30 AM to 10:00 PM (Paris local time).
You also can visit our ticket officies to make you modifications or if you have any question.
To change prime ticket, you may contact Flying Blue at 3272 (€0.34/minute), 7/7 from 8 AM to 8 PM (Paris local time).

On social media

You can also contact us via social media 7/7 from 8:30 AM to 8:30 PM (Paris local time) : 
- on Twitter @airfranceFR  
- on Facebook   

How to request the refund of your ticket?

Regarding the commercial mesures and if you have not travelled, you can request the refund of your ticket.

Tickets purchased on , by phone at 3654(0.35€/min), in a Air France agency or airport counter

You can request the refund of your ticket online.

If the refund of your ticket is not propose in"View / modify your reservation" area, you can fill the form.

Ticket purchased in a travel agency

We invite you to contact directly your travel agency, who will respond to your demand.
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