Air France - Sky Team

Contact us

Air France does its best to answer your questions and meet your needs. Please visit our FAQ or contact one of our agents.

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Air France at your service

Our agents are available to
answer your questions at
36 54 (€0.34/minute from
a French landline).
To make a booking, learn the latest flight schedules and ask questions about regulations, you can contact our agents, 7 days a week, from 6:30 AM to 10:00 PM at 36 54 (€0.34/minute from a French landline).

If you experience problems using our online services (booking, flight changes, online check-in, etc.) with the exception of matters relating to Flying Blue and booking services for hotels and cars , you can contact technical assistance:

  • by calling 09 69 39 02 15 (free of charge from a French landline), 7 days a week, 6:30 AM to 10:00 PM.
  • by completing the support form.
Need a receipt or require a refund?

Other contacts

If you are abroad, please connect to your country´s Air France site (accessible via www.airfrance.com) and visit the “Contact us” section to obtain the local customer service phone number.