Refunds

In the "manage your reservations" area you can submit your refund request if:

• you have a ticket that permits refunds with or without a fee,
• you purchased your ticket at least 2 days or up to 12 months prior to today’s date,
• you do not get your boarding pass yet.
  (if you are already checked-in, you can cancel your boarding pass ).

If you do not meet these conditions, the option will not be given. Please contact our web support at 09 69 39 02 15 (calls are charged at a local rate from a French landline). Lines are open every day between 7:30 AM and 10:00 PM (8:30am on week-ends).

Did you purchase travel insurance or book a hotel or rental car? We recommend that you contact your insurance company, hotel, or travel agency before submitting your online refund request of your ticket.

Please note:
- online refunds are not available for Flying Blue award tickets,
- if several people are included in the same reservation file, the refund request applies to all tickets on file, as long as each ticket permits refunds,
- the total refund amount is calculated based on the fare conditions for your ticket*. We recommend that you read the fare conditions before submitting your refund request.

To submit your refund request, please contact your travel agency.