Suspicious e-mail: Protect yourself from online scams!

Air France would like to warn you of online scams perpetrated through fraudulent e-mails claiming to be sent by Air France. These e-mails are sent by scammers attempting to obtain your personal details (banking information, proof of identity, etc.). This type of attack is also known as “phishing.”

What to do if you think
you have received a fraudulent e-mail

Protect yourself by following these simple guidelines:
  • Check to see if you recognize the name of the e-mail sender
  • Don’t open any attachments or click on any links inside the e-mail
  • Never provide your bank account or personal details.

How to spot
a fraudulent e-mail

Consider an e-mail potentially suspicious if it contains any of the following:
  • The subject line contains unrealistic promises or unusual offers, e.g. "Free Air France tickets to all destinations,” or “Air France, your vouchers are about to expire”
  • You are asked to provide your bank account details
  • The e-mail asks you to act fast, e.g. complete a refund form, provide payment
  • The e-mail is poorly written or contains spelling mistakes, e.g. “You can now travell for free with airfrance”
  • The e-mail is sent from a free e-mail account (e.g. Gmail, Yahoo, Hotmail)

How to recognize
an official e-mail

Air France will only send you 2 types of messages.

Commercial messages

These e-mails inform you about promotions or special offers, as well as new destinations and services provided by Air France. You will never be asked to provide any personal details in response to these e-mails.

Information about your trip

If you booked a trip, you may receive an e-mail asking you to provide certain details required by the authorities in your destination country. We will also send you an e-mail reminding you to check in.

These e-mails always contain some information you will recognize (e.g. your reservation number or Flying Blue number).
Official Air France e-mails are sent exclusively by the following senders:

  • account-airfrance.com
  • admin@infos-airfrance.com
  • admin@ticket-airfrance.com
  • airfrance-klm@connect-passengers.com
  • aries@xmedia.airfrance.fr
  • cartedembarquement@airfrance.fr
  • check-in@service-airfrance.com
  • connect-passengers.com
  • Customer-care@airfrance.fr
  • ElectronicTicketing@email.airfrance.fr
  • enews-airfrance.com
  • enregistrement@service-airfrance.com
  • formalites@infos-airfrance.com
  • information@info-flyingblue.com
  • info@service.airfrance.com
  • infos-airfrance.com
  • mail.websupportafkl@airfrance.fr
  • noreply@gocadservices.fr
  • noreply@info-airfrance.com
  • regulations@infos-airfrance.com
  • siera@xmedia.airfrance.fr
  • ticket-airfrance.com
Cliquer pour replier le bloc
To protect yourself against online scams, remember to regularly update your browser and antivirus software.

If you receive a fraudulent e-mail claiming to be sent by Air France, please contact us at the following address: abuse@airfrance.fr.
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