Was your baggage missing upon your arrival at the airport? Please accept our apologies. We are doing everything we can to help. Here you will find information on what to do if your baggage was not delivered.
Check the list of eligible arrival airports
Access the online declaration form
* Or its representative.
* Compensation is counted in Special Drawing Rights (SDR), the unit of currency used by the International Monetary Fund (IMF). 1,131 SDR converts to approximately €1,295. (This conversion rate varies according to fluctuations in currency.)